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SugarSync Online Backup Review

Editor’s Rating:

Avg. User Rating:
(11 reviews)

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SugarSync Review Summary


  • Web and iPhone/Android access
  • Filesharing and collaboration features
  • Synchronisation between unlimited number of devices
  • Supports PC and Mac
  • Keeps 5 recent version histories
  • Automatic backups


  • Low storage space
  • No Linux support


SugarSync is a very reliable online storage option, and based on the user reviews it seems to be one of the most favoured amongst our users. The synchronisation feature is fantastic. However, SugarSync probably isn’t the best choice for high capacity users.

How Sugarsync works

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Full Review

SugarSync provides some great online storage features which is quite unique from the other services around. One of the greatest features lies in its simplicity and ease of use, the streamlined interface makes navigation and setup so easy that you probably won’t need any instructions.

Real-time backup and transfer

SugarSync is working continuously, transferring files as soon as they are modified, this is in stark contrast to some other providers who provide daily or on-demand backups. One of the advantages of this is that you have the most recent file to restore from if you lose your data. It’s also key for the synchronisation to work properly and avoid version issues [discussed below]

Version history

Version history is common with online backup, especially in circumstances where backups are made automatically, because users may want to restore from a much earlier version. SugarSync allows users to restore from the last 5 versions. Furthermore the good news is only the latest version counts towards your overall storage count.

Synchronisation ability across multiple computers

As the name suggests, SugarSync’s main feature is synchronisation ability across all your computers, which is particularly useful as many users own several computers. SugarSync transmits your files onto the cloud as soon as you’re done editing them, which is subsequently downloaded by the other computers when you take them online. If you put your laptop on suspend, with a document open, and then later update the file on another computer. It could create a possible problems when you wake up the laptop, however SugarSync deals with this issue very well. It will notify you that there is a much recent file available online and ask you to close the current file so the newer version can be downloaded and replace the old version.

Mobile access and online editing

SugarSync has free apps for iPhone and Blackberry, which give you access to all your stored files, allowing you to edit, send and upload files onto your online storage. This is subsequently synchronised with all attached computers as well. Additionally, users can access their files through a web browser, from any computer. This is handy for business users who may have to occasionally retrieve and manage their files on the go.

Collaboration with other SugarSync users.

For business users and students the collaboration feature can be useful for working on group projects and sharing documents across team members. You can share entire folders or just individual files, you can grant read-only or read/write permissions to individual users and Sugar Sync will tag files with which user had last modified the files and when. Of course other users can sign up for free accounts, so if they’re not existing members, they can just sign up for one-off projects too.

Music streaming

Users can stream their DRM-free mp3 and m4a files from their online storage, this is a handy feature being supported by an increasing number of online backup services, however the downside to this is that I’m not aware of many music lovers who do not have their music on their mp3 player already, and a large amount of music are DRM protected, and DRM and file syncing do not go hand in hand, as DRM locks files to a single computer.

Online photo gallery

The iPhone apps have very good photo browsing facilities, which means that you can stream you entire photo gallery on your pocket device, it also has the capability of uploading photos straight from your camera to the cloud.

The negative aspect

Unlike many other online storage services, SugarSync does not have unlimited storage, and actually has the least amount of storage space from the other paid services we’ve reviewed. Although, in my case I’ve been using around 10GB and that’s suited my needs perfectly fine, your mileage may vary.

If you intend to synchronise your entire music collection, or large video editing files, it may not be the best service for you.

There is a trend amongst online backup providers to limit phone support, and restrict it down to email only, and in rare situation live chat. SugarSync is no exception and currently does not offer phone support.


SugarSync is a great online storage and synchronisation service, which I’ve used for over a year. It beats the other services hands down with it’s simple yet effective synchronisation ability, but the storage limitations may be problematic for many users.

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Oct 18, 2011 by Seth Gidion

I've used SugarSync for just under a year now, and I think I have plenty of experience to write a full review.
Prior to that I have used Dropbox which I didn't like so much because all the files were kept in the "Dropbox" folder. So you have to rearrange how you use your files. Which I find a bit interfering.
SugarSync is designed completely differently to work around the user and not force the user to work with the software.
It only takes a bit of time to select the folders you want to store online and synchronise with your other devices.
Once it's set up, you don't think about it, everything is taken care of by itself.
Lately they've developed their iPhone and iPad apps, which are fantastic, I can quickly and easily view my files from my Smartphone, perfect if you're out on an informal and don't have a laptop with you, but need to send files to someone!

Sep 29, 2011 by Jemma

I found it so difficult to use and set up. You have to go through a confusing process to pick your folders, and then set up these folders on another computer.

I couldn't get that part to work, and got my friend to set it up.

Sep 15, 2011 by Gary S

I've been using SugarSync for about a year now and I'm really satisfied. Very little system load compared to other similar products I've tried and has never once crashed.

I've used SugarSync for a year, and noticed how far the software has evolved, I ended up sticking with it because it works well for me, and is very stable, the app runs well on my netbook which was crucial for me.

There's a small issue with it though, SugarSync is set up to automatically upload all the latest changed files, but when dealing with large files, that you save often it can confuse the software and cause it to create lots of duplicates. I contacted support and told me if I click CTRL+SHIFT+R it will do a sort of reset. It worked perfectly for me.

Aug 22, 2011 by Lee

This is a great solution, far more flexible than Dropbox with many more features, and more space for free. Very reliable and fast too. Give it a try!

Aug 21, 2011 by Phillipa K

I've used online backup for a number of years, and tried all sorts of different services. Some free and some paid.

I eventually settled with SugarSync because it has great sharing and sync features. Mind you I don't really use it for "backup", more for usability and accessibility of my files across the internet.

But I have to give only 4 stars because I would have liked unlimited storage

Overall, happy with the service

Jul 12, 2011 by Jillian

I use SugarSync for a number of reasons
1. SugarSync works very well with my existing file structure so I can set certain folders in my documents to synchronise. very handy, because some others force you to use a virtual drive to keep backups.
2. Everything happens automatically, just set and forget.
3. I've use a few other free options and they were buggy, notably Windows Live Mesh. SugarSync works perfectly out of the box.
Overall, I've had a very reliable service, never had any downtime what so ever.

Apr 08, 2011 by Bob

SugarSync really saved me from loosing my data for very important projects. Like anything in this digital life, online backup/storage is as important.

Apr 06, 2011 by Carla

My experience with sugar sync has been excellent. Not only is their service very reliable, but you can't beat their features or price!

Mar 25, 2011 by John S

I've used this service for 6 weeks now and I'm quite pleased with it. I have to say the initial backup does take a very long time, especially with a slow broadband, I took my laptop to work and synced it up faster there. I think users should delete the non essentials or move them to a different folder before beginning the sync. I have a powerful windows 7 laptop though.

Mar 15, 2011 by Karen

I’ve used Sugar Sync for 2 years now, and they’ve always been great. I’m a freelance graphic designer, and tend to work away from my home office a lot. I’ve lost my macbook twice, and Sugar Sync has always allowed me to recover my lost files hassle free. Because everything is stored on the cloud. It’s a lot safer than using a USB because the files are encrypted and stored in a safe private area, which is crucial if you work with clients who require you to sign NDA

My only concern was that the 35GB space would not be enough for my needs and I would have to upgrade to a bigger price plan. But I found later on that I used only around 20GB, since online backup is only suitable for documents, project files, fonts etc

4.2 5.0 11 11 I've used SugarSync for just under a year now, and I think I have plenty of experience to write a full review.Prior to that I have used Dropbox which I didn't like so much becaus SugarSync

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